Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. DFlasher Customer Support

DFlasher Customer Support

Welcome! You can raise a request for DFlasher Customer Support using the options provided.

Technical support

Need help installing, configuring, or troubleshooting? Select this to request assistance.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"14d3a1b9b77c5ccbab4d1670c4e3e5b98bfeac3f_lout","branding":{"id":"34","key":"dfcs","name":"DFlasher Customer Support","portalBaseUrl":"/servicedesk/customer/portal/34","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/34/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00244f","headerLinkHoverBGColor":"#00244f","headerBadgeColor":"#00244f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"34","key":"dfcs","projectId":10033,"serviceDeskId":34,"name":"DFlasher Customer Support","description":"<p>Welcome! You can raise a request for DFlasher Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/34","reqTypes":[{"id":"10017","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[34],"key":""},{"id":"10018","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10320,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[34],"key":""},{"id":"10019","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[34],"key":""},{"id":"10022","name":"Request OTS Maps Creation","descriptionHtml":"","callToAction":"Request OTS Maps Creation","introHtml":"<p>When you want to request a new OTS Map (for example, if you purchased a license but can't access maps for your vehicle), please fill all required fields to submit your request correctly.</p>","icon":10311,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[34],"key":""},{"id":"10023","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10322,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[34],"key":""},{"id":"10024","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10310,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[34],"key":""},{"id":"10025","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10307,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[34],"key":""}],"reqGroups":[{"id":34,"name":"General"}],"orderMapping":{"34":[10017,10018,10019,10022,10023,10024,10025]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":34,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DFCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTRiNDQ0ZS1kMDI2LTRjYzctYWQyNS1kNmM2NTRkZGFiZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI3MTI1NzYsIm5iZiI6MTc3MjcxMTM3NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.rqeTmIrMt9G6DjGcyvBtR7qq5gFIjFi7lxskdiLDmMY","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"9a4b444e-d026-4cc7-ad25-d6c654ddabe1","tokenDurationInMins":20}},"reqCreate":{"id":10025,"projectId":10033,"issueType":{"id":"10025","name":"Technical support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10307,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10157","fieldConfigId":"10258","label":"date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/34/create/10025","requestValidateBaseUrl":"/servicedesk/customer/portal/34/validate/10025","calendarParams":{"firstDay":0,"date":"2026-03-05T12:49:36+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTRiNDQ0ZS1kMDI2LTRjYzctYWQyNS1kNmM2NTRkZGFiZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI3MTI1NzYsIm5iZiI6MTc3MjcxMTM3NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.rqeTmIrMt9G6DjGcyvBtR7qq5gFIjFi7lxskdiLDmMY","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"9a4b444e-d026-4cc7-ad25-d6c654ddabe1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dflasher","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"14d3a1b9b77c5ccbab4d1670c4e3e5b98bfeac3f_lout","baseUrl":"https://dflasher.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dflasher.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9a4b444e-d026-4cc7-ad25-d6c654ddabe1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"feb62ecb3cda494e9fa9283d9c58e671","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://dflasher.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}