Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. DFlasher Customer Support

DFlasher Customer Support

Welcome! You can raise a request for DFlasher Customer Support using the options provided.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Request OTS Maps Creation

    When you want to request a new OTS Map (for example, if you purchased a license but can't access maps for your vehicle), please fill all required fields to submit your request correctly.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Suggest improvement

    See a place where we can do better? We're all ears.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"3d6e46c0193bc218ee3044cb39765f9a34fdf5d2_lout","branding":{"id":"34","key":"dfcs","name":"DFlasher Customer Support","portalBaseUrl":"/servicedesk/customer/portal/34","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/34/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00244f","headerLinkHoverBGColor":"#00244f","headerBadgeColor":"#00244f"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"34","key":"dfcs","projectId":10033,"serviceDeskId":34,"name":"DFlasher Customer Support","description":"<p>Welcome! You can raise a request for DFlasher Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/34","reqTypes":[{"id":"10017","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[34],"key":""},{"id":"10018","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10320,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[34],"key":""},{"id":"10019","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[34],"key":""},{"id":"10022","name":"Request OTS Maps Creation","descriptionHtml":"","callToAction":"Request OTS Maps Creation","introHtml":"<p>When you want to request a new OTS Map (for example, if you purchased a license but can't access maps for your vehicle), please fill all required fields to submit your request correctly.</p>","icon":10311,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[34],"key":""},{"id":"10023","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10322,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[34],"key":""},{"id":"10024","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10310,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[34],"key":""},{"id":"10025","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10307,"iconUrl":"https://dflasher.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[34],"key":""}],"reqGroups":[{"id":34,"name":"General"}],"orderMapping":{"34":[10017,10018,10019,10022,10023,10024,10025]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":34,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DFCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTRiNDQ0ZS1kMDI2LTRjYzctYWQyNS1kNmM2NTRkZGFiZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NzExMTEsIm5iZiI6MTc3MDc2OTkxMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.D88W5K5RLosuOI19HlfKyU0XA_2YzAgPGhLMAVfuiVU","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"9a4b444e-d026-4cc7-ad25-d6c654ddabe1","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dflasher","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3d6e46c0193bc218ee3044cb39765f9a34fdf5d2_lout","baseUrl":"https://dflasher.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dflasher.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9a4b444e-d026-4cc7-ad25-d6c654ddabe1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b48853275b234ae4aca0cc2a35c706b7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://dflasher.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}